September 6, 2007
Sample 311 calls in San Francisco
ON THE JOB / Pig balls and stuck skunks: A 311 customer service rep has a window onto San Francisco's secret heart."Thank you for calling San Francisco 311, this is Kyle speaking, how may I help you?"
"Yes, there's a skunk with his head stuck ..."
Kyle Sutton is one of 50 or so customer service representatives, or CSRs, asking this question 24 hours a day, 365 days a year. The free service launched in March not just to funnel 2,300 government phone numbers into a single line, but to give the city more of a service orientation. About 6,000 calls come in every day, and program director Ed Reiskin says 311 is on track to answer 2 million a year.
Officially, the purpose is to supply a handy route to non-emergency government services and information. Unofficially, it's a glimpse into the funny inner mind of the city.
"Hello, how long does it take to build a cable car?"
"There's cocaine all over my clothes! There's cocaine everywhere!"
"My roommate has been passed out for two days."
"There's pig balls on the street."
wacky
Posted by TY at September 6, 2007 12:38 AM
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